Sandwai Academy is a knowledge base designed to help aged care and disability providers get the most out of Sandwai. Whether you're new to the platform or looking to refine your processes, Sandwai Academy offers a comprehensive resource hub with step-by-step guides, best practices, and troubleshooting tips.

What is Sandwai Academy?

Unlike a traditional Learning Management System (LMS), Sandwai Academy is a self-serve knowledge base where users can quickly find answers, guides, and practical solutions to common questions. It provides:

✅ Step-by-step guides for key Sandwai features.
✅ Best practice articles on rostering, billing, payroll, and compliance.
✅ Troubleshooting tips to resolve common issues.
✅ Updates on new features and enhancements.
✅ Process optimisation advice to improve efficiency.

How to Access Sandwai Academy

📌 Step 1: Visit the Sandwai Academy Knowledge Base

• Navigate to the Sandwai Academy portal (your organisation will provide the link).
• No login is required—simply browse the content.

📌 Step 2: Search for What You Need

• Use the search bar to quickly find relevant guides and FAQs.
• Browse by category (e.g., Rostering, Invoicing, Payroll, Compliance, Mobile App).

📌 Step 3: Follow Step-by-Step Guides

• Each article provides clear instructions and screenshots to guide you.
• Some guides include checklists and troubleshooting steps.

📌 Step 4: Stay Updated on New Features

• Sandwai Academy is continuously updated to reflect new features and best practices.
• Check back regularly for the latest improvements and recommendations.

Need Additional Help?

If you can’t find what you’re looking for in Sandwai Academy, you can:

📧 Email Support: support@threedigital.com.au
📞 Call Support: 07 5518 9699 (Monday to Friday, 9 AM – 4 PM, except public holidays)

With Sandwai Academy, you have instant access to expert knowledge, helping you streamline operations and maximise the benefits of Sandwai. 🚀